Denver Zoo
  • Guest Operations-Security
  • Denver, CO, USA
  • Hourly
  • Full Time

This is a regular full-time position with excellent benefits, including complete medical/dental/vision coverage, 403(b) retirement plan, and a generous vacation package.


Denver Zoo is a leader in animal care, wildlife conservation, and education. We are passionate about our commitment to excellence in support of our mission to secure a better world for animals through human understanding.

Denver Zoo honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe: Safety, Care, Connect and by embracing our Core Behaviors of: Passion, Respect, Innovation, Diversity, and Excellence in all that we do.

Denver Zoo's Security department has an opportunity for full time Security Specialists to ensure a safe and secure environment for guests, employees, animals, property and assets while still providing exceptional customer service. Candidates should have (preferred) experience in security, loss prevention, law enforcement, military or public safety, be customer service oriented and have a clean driving record.  Bi-lingual candidates are encouraged to apply. Candidates must be able to work weekends and holidays as needed. Denver Zoo's Security Department has various shifts available, all shifts require seasonal overtime:

          First Shift: Varying 8-hour workday between the hours of 7:00 AM-6:00 PM

          Second Shift: 8-hour workday between the hours of 3:00 PM-11:30 PM

          Third Shift: 8-hour workday between the hours of 11:00 PM-7:30 AM

Our staff is a dedicated and diverse group of individuals committed to providing quality care to our animals while creating moments of awe for guests.  If you are a like-minded individual and thrive in a dynamic, fast paced, and innovative culture, Denver Zoo is the place for you! 

In this role, you will: 

  • Detect and report (verbally and in writing) suspicious, unsafe or criminal acts which may be a threat to guests, staff, animals property or assets on Denver Zoo property.
  • Respond to emergency calls from security or other Zoo staff to prevent theft, property destruction, or vandalism.
  • Administer first aid to sick or injured employees, volunteers and guests, and contact emergency medical providers for assistance.
  • Contribute to the highest level of guest experience by assisting visitors, guests and staff and engage with the public by greeting and answering questions in a professional and welcoming manner.
  • Survey Zoo grounds, including doors and gates, to identify any safety hazards and determine they are secure.
  • Maintain access control and only permit authorized persons to entry property.
  • Monitor surveillance cameras.
  • Provide reporting and investigatory information on an ongoing and as needed basis.
  • Produce accurate and concise written incident reports on a regular basis.
  • Maintain knowledge of current emergency policies and procedures and respond to emergencies in accordance to policy.
  • Set priorities in alignment with Inspire Awe:
    • Safety first, always.
    • Care demonstrated through exceptional guest service
    • Connect with each guest utilizing ROADMAP in all programs and GIG strategies with guests
  • Demonstrate a commitment to Denver Zoo's Sustainability Policies by adhering to all environmental, safety, & health regulations, procedures, and goals.
  • Act in accordance with Denver Zoo's Core Behaviors: Passion, Respect, Innovation, Diversity, and Excellence in all interactions with staff, guest, volunteers, and vendors.

 

The Successful Candidate will have the following qualifications:

  • High school diploma or equivalency.
  • One-year civilian (non-military) or military experience in security, safety, loss prevention or law enforcement (related academic training or customer service experience may be considered as a substitute for direct security requirement).
  • Experience working in a high-volume customer focused venue or attraction is preferred.
  • Excellent interpersonal and oral communication skills.
  • Proven experience in and passion for guest service.
  • Ability/demonstrated experience with evaluating situations, making decisions, and reacting quickly and calmly in emergency situations. 
  • Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
  • Ability to write clearly and informatively.
  • Basic computer skills and knowledge.
  • Ability to maintain guest, employee, and organization confidentiality.
  • Must be able to walk (80 acres) and/or stand up to 8 hours daily in adverse outdoor conditions such as cold, rain, snow or heat.
  • A current driver's license with a clear driving record.
  • Ability to pass a physical examination, background check and pre-employment drug and alcohol screen.
  • Ability to obtain a Denver Security License.

 

Open until filled

Denver Zoo reserves the right to close the position prior to the above date.

Denver Zoo is an Equal Opportunity Employer

 

Denver Zoo
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