Denver Zoo
  • IT
  • Denver, CO, USA
  • Salary
  • Full Time

This is a regular full-time position with excellent benefits, including complete medical/dental/vision coverage, 403(b) retirement plan, and a generous vacation package.

Denver Zoo is a leader in animal care, wildlife conservation, education, and guest experience. We are passionate about our commitment to excellence in support of our mission to secure a better world for animals through human understanding. We provide extraordinary experiences every day for our animals and visitors and our core values of Protect, Honor, Innovate, Serve, Engage, and Empower are evident in everything we do.  We value the different strengths our staff bring to Denver Zoo. We expect our staff to embrace and to commit to our core behaviors for engagement: Passion, Respect, Innovation, Diversity, and Excellence.


Denver Zoo's IT Department has an opportunity for a full time Systems Analyst to assist zoo staff with using applications by troubleshooting; researching, testing and installing upgrades; working with staff and software vendors to define functional requirements for future enhancements or customizations; and conducting end user training .  The Systems Analyst is also responsible for defining standard operating procedures and creating supporting documentation to safeguard the integrity and reliability of the zoo's core enterprise applications.

In this role, you will:

  • Assist in the management, planning, design and development of Denver Zoo's Ticketing/Point of Sale application (ATMS+).
  • Meet with decision makers, systems owners, and end users to define business requirements and system goals, and identify and resolve business systems issues.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
  • Assist in the deployment of new applications and enhancements to existing applications.
  • Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
  • Field incoming incident/request tickets from end users to resolve application issues.
  • Work with internal stakeholders to define data import/export procedures and reporting requirements.
  • Work with system owners to define data extraction and integration requirements for core enterprise applications.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Communicate application problems and issues to key stakeholders, including management, vendors and end users.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Identify and learn appropriate software applications used and supported by the organization.
  • Coordinate with department heads to assess departmental application training needs and objectives.
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Adhere to and promotes Denver Zoo's mission, core values, and strategic initiatives.
  • Value and consistently apply Denver Zoo's ROADMAP (Reaching Our Audiences by Developing Mission Aligned Programs) process and resources in engaging and educating guests at Denver Zoo.
  • Demonstrate a commitment to Denver Zoo's Safety and Sustainability Policies by adhering to all environmental, safety, & health regulations, procedures, and goals.

The ideal candidate will have the following qualifications:

  • College diploma or university degree in the field of computer science, information systems, or related field.
  • 2 years equivalent work experience.
  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Point of Sale Applications, email marketing automation, Office 365, SharePoint Online.
  • Strong understanding of Structured Query Language (SQL).
  • Ability to extract information from various SQL databases for additional analysis.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience with building and maintaining databases for query and problem tracking.
  • Good understanding of the organization's goals and objectives.
  • Highly self-motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Very strong customer service orientation.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Experience working in a team-oriented, collaborative environment.



Completed applications must be submitted by March 30, 2018

Denver Zoo reserves the right to close the position prior to the above date.

Denver Zoo is an Equal Opportunity Employer






Denver Zoo
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