Denver Zoo
  • Guest Engagement
  • Denver, CO, USA
  • Salary
  • Full Time

This is a regular full-time position with excellent benefits, including complete medical/dental/vision coverage, 403(b) retirement plan, and a generous vacation package.

Denver Zoo is a leader in animal care, wildlife conservation, education, and guest experience. We are passionate about our commitment to excellence in support of our mission to secure a better world for animals through human understanding. We provide extraordinary experiences every day for our animals and visitors and our core values of Protect, Honor, Innovate, Serve, Engage, and Empower are evident in everything we do.  We value the different strengths our staff bring to Denver Zoo. We expect our staff to embrace and to commit to our core behaviors for engagement: Passion, Respect, Innovation, Diversity, and Excellence.


Denver Zoo's Learning Experiences & Guest Engagement has an opportunity for a full time Manager of Interpretive Design and Resources. This position supports Denver Zoo's overall guest engagement efforts by developing and managing a variety of resources used to engage audiences of all ages, including interpretive and operational graphics; biofacts and education collections (non-living); digital media and soundscapes at exhibits; and educational content for the zoo's mobile app and website. This position is key in the graphics request process, assuring all requests move through development, design, production, installation, and evaluation. The ideal candidate for this position will have experience designing, programming and producing interpretive graphics and visual displays (both two and three dimensional) while working collaboratively with zoo stakeholders, partners and outside organizations.

Essential Functions:

  • Leads development of stories visually through interpretive graphics and interactive displays. Includes development of visual theming for new projects and layout and design of new materials following brand guidelines.
  • Manages the graphics process from fielding requests, communicating with design staff, processing reviews, providing feedback, developing content, and coordinating installation.
    • Manages the content research, copy writing, photo research and acquisition for all interpretive exhibit materials in collaboration with the zoo's design and planning teams.
    • May prepare and package files to send to outside printers and vendors.
    • Manages production specification requirements, quality expectations, artwork availability and delivery dates are clearly identified and achieved.
    • Identifies project delivery resources from pre-qualified lists or through individual project qualification process; conducts standard request for proposals; completes bid analysis; recommends resources to clients.
    • Responsible for completing internal consulting for facilities maintenance, renovations and new construction related to the signage program.
    • Work in collaboration with the Director of Guest Engagement, Director of Guest Operations and Facilitates management to define the process and create consistency of interpretive and operational signage placement and installation.
  • Supports the Director of Guest Engagement in development of a zoo-wide interpretive master plan, leading specific initiatives and working collaboratively with key stakeholders across the zoo.
  • Manages outside contractors and internal stakeholders to provide exhibit theming and soundscapes, such as aesthetic and sound elements in Toyota Elephant Passage's Asian market.
  • Manages the zoo's educational collections or biofacts.
  • Applies knowledge of ADA-requirements and animal welfare considerations during signage design and installation process.
  • Works cooperatively with the Audience Research and Evaluation team to continually improve interpretive resources to meet program outcomes.
  • In collaboration with the Guest Engagement team, uses industry data to determine the zoo's direction on interpretive messaging.
  • Creates messaging that is inclusive and considerate of the zoo's diverse audiences.
  • Supervises staff, providing support through establishing shared goals, communicating effectively, and providing regular coaching and feedback.
  • Provides leadership and guidance to staff and volunteers regarding proper storage, record-keeping, and use of these valuable resources.
  • Collaborates with Director and other departments to prepare and monitor an annual budget. Operates within program budget and effectively utilizes resources and looks for opportunities to improve processes and reduce expenditures.
  • Works proactively to problem-solve with the Directors, the Vice President for Learning & Engagement, cross-departmental zoo staff and committees, staff and teams, and volunteers through emails, meetings, and phone calls.
  • Contributes to departmental leadership activities, such as strategic planning; acts as a role model for coordinators, specialists, educators, volunteers, and teens; supports departmental professional develop opportunities; keeps the big picture in mind; collaborates with partner organizations and schools as appropriate.
  • Adheres to and promotes Denver Zoo's mission, core values, and strategic initiatives.
  • Value and consistently apply Denver Zoo's ROADMAP (Reaching Our Audiences by Developing Mission Aligned Programs) process and resources in engaging and educating guests at Denver Zoo.
  • Demonstrates a commitment to Denver Zoo's Safety and Sustainability Policies by adhering to all environmental, safety, and health regulations, procedures, and goals.

Additional Responsibilities:

  • Serves on committees and project teams as requested.
  • Represents Denver Zoo to the community in a professional and positive manner.
  • Complies with all zoo policies.
  • Performs various duties as assigned.


  • Passion for Denver Zoo's Mission.
  • Bachelors' Degree in Graphic Design, Museum Studies, Interpretive Planning, Environmental Studies or related field
  • Five years paid experience in exhibit interpretive development and/or planning interpretive experiences that engage diverse audiences, including a minimum of 2 years managing staff.
  • Demonstrated interpretive design skills and knowledge of and experience in the practical applications of best practices in interpretive design
  • Demonstrates strong detail orientation, process orientation, organizational, and multi-tasking skills
  • Ability to effectively manage an unpredictable workload and meet established deadlines
  • Communicate accurate specifications and project schedules between the client and vendors
  • Ability to manage a large portfolio of signage projects in various stages at one time.
  • Able to plan and organize workflow, following established processes to get the work done
  • Knowledge and demonstrated skills in environmental and/or biological interpretation. Previous experience and training in Denver Zoo's ROADMAP program preferred.
  • Excellent communication skills, both oral and written. Ability to read, write and speak in Spanish preferred.
  • Demonstrated competency in graphics design computer software (Adobe, tbd).
  • Available to work weekends and weeknights as necessary. Flexibility a must.

Compensation and Benefits: 

This is a regular full-time position with excellent benefits, including complete medical/dental/vision coverage, 403(b) retirement plan, and a generous vacation package.

Completed applications must be submitted by March 23, 2018

Denver Zoo reserves the right to close the position prior to the above date.

Denver Zoo is an Equal Opportunity Employer



Denver Zoo
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