Denver Zoo
  • Guest Operations - Attractions
  • Denver, CO, USA
  • Hourly
  • Full Time

This is a regular full-time position with excellent benefits, including complete medical/dental/vision coverage, 403(b) retirement plan, and a generous vacation package.

Denver Zoo is a leader in animal care, wildlife conservation, education, and guest experience. We are passionate about our commitment to excellence in support of our mission to secure a better world for animals through human understanding. We provide extraordinary experiences every day for our animals and visitors and our core values of Protect, Honor, Innovate, Serve, Engage, and Empower are evident in everything we do.  We value the different strengths our staff bring to Denver Zoo. We expect our staff to embrace and to commit to our core behaviors for engagement: Passion, Respect, Innovation, Diversity, and Excellence.

Denver Zoo's Attractions Department has an opportunity for a full time Rides & Attractions Lead Technician to conduct routine and preventative maintenance on the zoo's attractions, including but not limited to the carousel and train, while ensuring a safe and fun environment for guests and staff.


 Essential Functions:

  • Maintains ongoing operation of zoo attractions, including but not limited to carousel and train. Responsibilities to the train and carousel (including track, signals and train depot) include:
    • Strictly adhering to a checklist of daily, weekly, monthly and annual scheduled maintenance, maintaining detailed records of maintenance and repairs.
    • Conducting regular track and structural inspection for a variety of rides.
    • Keeping the attractions areas free of debris.
    • Identifying problems and necessary repairs for mechanical, electrical and pneumatic equipment, including but not limited to crossing arms at Denver Zoo Railroad.
  • Provides updates and regular reports of safety concerns, maintenance issues, completed repairs, as well as, resources needed to Attractions Manager.
  • Coordinates with Guest Operations-Attractions team for access, inventory, planned maintenance & shutdowns for attractions.
  • Coordinates jobs, timelines, supplies, etc. for various tasks for the Rides and Attractions team member.
  • Supports guest experience items and locations throughout the zoo (including but not limited to barriers, benches, minor trip hazards, and signage).
  • Consistently provides exceptional customer service, which includes maintaining a positive and helpful attitude.  This applies to all interpersonal encounters, including but not limited to Maintenance staff, other Zoo departments, guests, volunteers, contractors/vendors & outside relations.
  • Adheres to and promotes Denver Zoo's mission, core values, and strategic initiatives.
  • Value and consistently apply Denver Zoo's ROADMAP (Reaching Our Audiences by Developing Mission Aligned Programs) process and resources in engaging and educating guests at Denver Zoo.
  • Demonstrates a commitment to Denver Zoo's Safety and Sustainability Policies by adhering to all environmental, safety, and health regulations, procedures, and goals.

Additional Responsibilities:

  • Snow removal from various guest locations on campus (including but not limited to roofs at main entrance, Carousel, Train, Giraffe Encounter).
  • Coordinates and manages outside vendors and construction contractors on campus.
  • Conducts regular water testing and maintenance for the Zoo's Explore the Shore interactive water feature.
  • Performs various duties as assigned.


  • High school graduate or equivalent.
  • 3+ year's rides and attractions maintenance or diesel/gas engine repairs experience.
  • Mechanical and problem solving skills related to bearing replacement and hydraulic and pneumatic systems.
  • Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment.
  • Basic electrical knowledge.
  • Ability to operate large and small equipment such as backhoes, Bobcats, and forklifts (with training).
  • Ability to read and work from manuals, written and verbal instructions.
  • Must possess good interpersonal communications skills.
  • Must possess excellent customer service skills.
  • Ability to work independently.
  • Ability to work in a team, get along with staff and guests.
  • Basic computer skills.
  • Ability to work flexible schedule including weekends, evenings and holidays.
  • Clear driving record.

 Licensure and Certification:

  • Possession of a valid Colorado Class "R" Driver's License within three months of hiring.

Physical Demands:

The physical demands for this position involves light lifting under 25lbs and also requires carrying, pushing, pulling, and occasional heavy lifting up to 60 lbs. The employee is regularly required to stand, walk, talk and listen.  The employee frequently is required to use hands to maneuver handle or feel objects, tools or controls.  The employee is occasionally required to sit, climb or balance; also, reach, stoop, kneel or smell.  Specific vision abilities required include close, distance, color, peripheral, depth perception vision and ability to adjust focus.   Minimal crouching, crawling, climbing, and non-confined sitting are also required. The position requires both mental and visual concentration.

Work Environment:

This position requires a substantial amount of contact with staff, volunteers, and other departments. The employee occasionally works near moving mechanical parts and in outside weather conditions and may be occasionally exposed to fumes or airborne particles, chemicals and zoonosis. The noise level in the work environment is usually moderate.

Compensation and Benefits: 

This is a regular full-time position with excellent benefits, including complete medical/dental/vision coverage, 403(b) retirement plan, and a generous vacation package.

Completed applications must be submitted by January 23, 2018

Denver Zoo reserves the right to close the position prior to the above date.

Denver Zoo is an Equal Opportunity Employer


Denver Zoo
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