Denver Zoo
  • Guest Operations - Attractions
  • Denver, CO, USA
  • 11.00
  • Hourly
  • Seasonal

This is a temporary position and as such are not eligible for benefits at this time.


Denver Zoo is a leader in animal care, wildlife conservation, education, and guest experience. We are passionate about our commitment to excellence in support of our mission to secure a better world for animals through human understanding. We provide extraordinary experiences every day for our animals and visitors and our core values of Protect, Honor, Innovate, Serve, Engage, and Empower are evident in everything we do.  We value the different strengths our staff bring to Denver Zoo. We expect our staff to embrace and to commit to our core behaviors for engagement: Passion, Respect, Innovation, Diversity, and Excellence.

Denver Zoo has several seasonal opportunities for Attractions Representatives. Our Attractions Representatives provide efficient, courteous, and accurate collection of the zoo's operational program fees, offering amazing customer service, and by performing the following duties:

Essential Functions:

  • Adheres to and promotes Denver Zoo's mission, core values, and strategic initiatives.
  • Provides efficient and accurate collection of fees at assigned venue throughout zoo.      
  • Operate various attractions including but not limited to Denver Zoo's carousel or train.
  • Provides friendly and courteous service to all guests and departments.
  • Makes change and issues receipts to all paying visitors.
  • Maintains guest and animal collection safety at all times.
  • Daily setup, take down, and preparation for the daily operations of assigned venue.
  • Perform daily safety checklists at ride locations.
  • Utilizes "Point-of-Sale" equipment.
  • Reconciles cash drawer at the end of each shift and prepares report of transactions.
  • Maintains appropriate standards of safety for handling and transporting money.
  • Maintains a professional attitude and appearance.
  • Demonstrates a commitment to Denver Zoo's Safety & Sustainability Policies by adhering to all environmental, safety, and health regulations, procedures, and goals.
  • Value and consistently apply Denver Zoo's ROADMAP (Reaching Our Audiences by Developing Mission Aligned Programs) process and resources in engaging and educating guests at Denver Zoo.

Additional Responsibilities:

  • Participates in the zoo's Zoo Patrol program as requested.
  • Contributes to customer service mission by assisting guests and staff.
  • Cross-trained in other Guest Operations teams (Admissions or Guest Care Center) to assist teams with needs throughout the year.
  • Process ticket requests and program purchases.
  • Performs various duties as assigned.

Qualifications:

  • High school diploma or general education degree (GED).
  • Ability to walk (80 acres) and/or stand up to 8 hours daily in extreme cold and extreme heat.
  • Minimum three months cashier experience.
  • Minimum three months in a customer service role.
  • Working knowledge of basic computer software applications.
  • Able to work in a confined space for several hours at a time.
  • Flexible work schedule.
  • Flexible, friendly and approachable.
  • Ability to communicate effectively in noisy, crowded situations.
  • Self-motivated and capable of working individually and on a team.
  • Willing and available to work diverse schedules, including weekdays, weekend days, and evenings.
  • Bilingual in English and Spanish a plus.
  • Ability to work dexterously with hands and arms and lift up to 25 pounds.
  • Enthusiasm and willingness to learn.

 

Physical Demands:

The physical demands for this position are low. The employee must occasionally lift and/or move up to 25 pounds. The employee is regularly required to stand, walk, talk and listen. The employee frequently is required to use hands to maneuver handle or feel objects, tools or controls.  The employee is occasionally required to sit, climb or balance; also, reach, stoop and kneel.  Specific vision abilities required include close, distance, color, peripheral, depth perception vision and ability to adjust focus. The position requires both mental and visual concentration.

 

Work Environment:

This position requires a substantial amount of contact with staff, volunteers, customers and vendors.The employee occasionally works near moving mechanical parts and in outside weather conditions and may be occasionally exposed to fumes or airborne particles and chemicals.  The noise level in the work environment is usually low to medium.

 

 Compensation and Benefits: 

This is temporary part time positions and as such are not eligible for benefits at this time.

 

This position is opened until filled

 

 

Denver Zoo reserves the right to close the position prior to the above date.

Denver Zoo is an Equal Opportunity Employer

Denver Zoo
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